Effective IT operations are:
- Measurable: Consistent and reliable methods of measurement for the key processes
- Repeatable: Key processes are performed the same way each time: no ambiguity, no uncertainty
- Predictable: There is a high degree of confidence in the expected results
- Transparent: Visibility to where work is being performed; where work is stacking up; where problems are occuring; what changes are being made

-Donny